Returns

Thanks for shopping at SANA Skin Works.

If you are not entirely satisfied with your purchase, we're here to help.

RETURNS

SANA allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging and securely wrapped.  We reserve the right to refuse a refund/exchange for damages caused by insufficient packaging.

SHIPPING

You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non­refundable.

We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.

If you receive a refund, the cost of return shipping will be deducted from your refund.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

CONTACT US

If you have any questions on how to return your item to us, contact us.