Terms of Use ('Terms’)
Last updated: 21 November 2019
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.sanaskinworks.com website and the application (the "Service") operated by SANA Skin Works ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
INTRODUCTION AND ACCEPTANCE OF THE TERMS AND CONDITIONS
The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and ‘SANA ’ (hereafter also referred to as ‘We’ or the ‘Website’ or ‘Service’), belonging to the company SANA Skin Works. Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and SANA as they are used to protect your rights as a valued customer and our rights as a business.
CHANGES TO THE TERMS OF SERVICE AND THE WEBSITE
SANA is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
ACCESS TO THE WEBSITE
We work hard to ensure the Website is available at all times, but we cannot guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with SANA by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using SANA in person. You agree to accept responsibility for all activities that occur under your account and password. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password. We manage your personal data according to our Privacy Policy.
It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Use.
We do not guarantee that the Website or any content provided on the Website is error free.
PRODUCT INFORMATION
SANA takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given.
PRICES
The prices indicated on SANA are shown in US Dollars (USD) and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
AVAILABILITY
We will always endeavour to fulfil your order once completed and paid for. If a product should become unavailable after your order has been confirmed and paid for, we will refund the price you paid for the product within 30 days following the date of payment. If your order includes products that are temporarily unavailable, we will send the available products out first and will follow with the outstanding items once they are available again. We will refund the shipping fees for the rest of the order. If relevant, we will offer you a replacement for an unavailable product, a product of equal price and quality. If you choose to decline this offer, and the original product is permanently unavailable, we will reimburse the price of the unavailable product.
PURCHASES
If you wish to purchase any product made available through the Service (‘Purchase’), you may be asked to supply certain information relevant to your Purchase, including, but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. We manage your personal data according to our Privacy Policy.
SECURE PAYMENT
SANA currently offers one way to pay for your order, i.e. using PayPal. These payment options use advanced SSL encryption to keep your transaction secure and do not cost you anything to use (SANA is charged as the seller, you are not charged as the buyer) so you will not pay any extra for your order. You do not need to hold an account with these Merchants to use these methods of payments. Please refer to PayPal for full terms and conditions of use.
DELIVERY
Your order will be delivered to the address you indicated when your order was placed. Please note: we do not deliver to PO Box addresses.
SANA does everything in its power to respect the delivery times indicated on the website. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event or an Act of God. In the event where you do not receive your package, an investigation will be conducted with the carrier and may take several days upon receipt of your claim. During this period of investigation, no reimbursement or re-delivery will take place.
CUSTOMS
Delivery outside South Africa may be subject to import duties and taxes. Any charges for duty, taxes and customs clearance must be borne by the recipient. Customs policies vary from country to country and SANA has no control over these policies and charges associated with items sold. You should contact your local customs authority for more information.
It is important to note that when ordering from SANA, the recipient is considered to be the importer of record and must comply with all laws and regulations of the country in which the goods are received.
Although privacy is important to us and we care about how your information is used and shared, you should be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
RIGHT OF RETURN
SANA allows you 15 days to return a product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame, at your own expense, with your invoice.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines mentioned above are effective from the date of receipt of the order.
Please review our Returns Policy for further details.
FOR REIMBURSEMENTS:
If the product is returned 7 days of its delivery, the User will be reimbursed via the same payment method as was used initially. Please review our Returns Policy for further details.
PRIVACY AND PROTECTION OF PERSONAL DATA
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you. Communicating false information is contrary to the present general Terms and Conditions.
You have the permanent right to access and rectify all the information that concerns you, in accordance with European texts and national laws in place (article 34 of the law of 6 January 1978). You may at any time make a request to SANA to find out what personal information we hold concerning you. You may at any time, and by request, modify this information.
Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
We manage your personal data according to our Privacy Policy.
SUBSCRIPTIONS AND ELECTRONIC COMMUNICATION
By visiting our website or sending us emails, you are communicating with us electronically. Similarly, we communicate with you electronically when we respond, send you correspondence via email or post notices on the website. By accepting the Terms and Conditions, you consent to receiving such communication from us electronically and you agree that all agreements, notices, disclosures and other electronic communications we provide satisfies any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
INTELLECTUAL OWNERSHIP
All the content on the SANA Skin Works website (illustrations, texts, names, brand names, images and videos) is the property of SANA Skin Works. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorisation by SANA. All information, content and files is protected by International law concerning intellectual ownership and copyright. SANA cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code.
SANA will not, under any circumstances, be held responsible if a user violates rights held by a third party through his/her activities on the site.
WAIVER AND SEVERABILITY
Any failure of SANA to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and SANA, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
LINKS TO OTHER WEB SITES
Our Service may contain links to third-party web sites or services that are not owned or controlled by SANA
SANA has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SANA shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
CHANGES
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 7 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
FEEDBACK & COMMENTS
Any opinions left on the Website by SANA customers are screened and moderated by SANA . If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary, etc.), SANA reserves the right to refuse or modify it.
CONTACT US
If you have any questions about these Terms, please contact us.